Snapfish

Snapfish Review


www.snapfish.com



Overall 3.51 of 5 view all 98 reviews
 




reviewer
byebyebug
Patterson, CA

Snapfish is okay, but I've had some real problems

2 star rating

the family photographer, a mom
Pros

    Decent photo book page layouts, good prices, can choose shipping or store pickup, Fairly quick upload of photos

Cons
    Representatives not helpful, poor quality, HORRIBLE CUSTOMER SERVICE

APR
11
2009

Snapfish offers some great deals and has wonderful gift ideas, but the quality is just not there.  They are always willing to refund my money, but what I want is great photo prints the first time!  My biggest problems have been scratch marks on the prints, and blue smudges.  Customer service is a joke.  I'm not even sure they are real people.  They never say anything except one-liners that are probably read from a manual.  Whenever I have a quality issue, they always tell me the same line: "It's a good idea to use the print preview feature to see what your photos will look like before placing an order".  This irritates me because it makes me feel like the quality problems are MY fault.  Like, if I had just "print previewed" my order would have been fine....WRONG.  They have cheap prints, but you get what you pay for. 



I_thumb_down Snapfish is not recommended by byebyebug

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