Decent prints but AWFUL customer service
like easy to use sites, online shopper, value conscious
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MAR
14
2008
However, Snapfish does have a couple of huge downsides:
Downside #1 - even with a broadband connection it takes forever to upload pictures if you have more than a couple.
Downside #2 - I've noticed that the bottom set of pictures on the wallet sheets seem to be cropped along the top. I haven't had anything major cut out to make them unusable, but it's something to watch out for.
Downside #3 -The customer service is TERRIBLE! On one order I had spent over $100 on photos and ordered them 2nd day rush delivery. A week later I still hadn't received them. I checked my order status and according to the FedEx tracking number, they'd been delivered. I e-mailed Snapfish and told them that I never got my photos. Two days later they refunded the difference between the rush and standard shipping (a whole $5) and told me to wait another week. I did. No pictures. I e-mailed Snapfish again and told them I still hadn't received my pictures. Another couple days before even getting a response. Their response this time? Someone must have stolen the package from my stoop. Are you kidding me? I was home all day the day they were supposedly delivered and no one came to my door. I was out almost $100 and they were telling me too bad! I was fuming!
I was prepared to dispute the charges with my credit card company, but before messing with all that, I decided to give Snapfish one more shot. I copied the e-mails I had received from them previously and told them that I was absolutely disgusted with them for the way they had handled my problem. I asked if they had insured the package so I could at least attempt to recoup my cost that way. It must have gotten kicked up to a manager or something because within an hour I received an e-mail back telling me that the full cost would be refunded to my credit card.
So it worked out in the end, but it was extremely frustrating.
Snapfish is recommended by GMRsMom
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