Snapfish

Snapfish Review


www.snapfish.com



Overall 3.51 of 5 view all 98 reviews
 




reviewer
seor99
Fort Mill, SC

Terrible Company with No Customer Service skills

1 star rating

online shopper
Cons
    Did not follow through, Representatives not helpful, HORRIBLE CUSTOMER SERVICE

JAN
22
2009
I had a terrible experience with Snapfish. I ordered a photo book to be shipped by the 15th of December. I paid for overnight shipping. When I did not get it I called  customer service (outsourced to India)  the rep gave me a line of bull and said that it would be here the next day. When it did not come the next day I  again called the customer service number and again they said it would come the next day.  Every phone call was the same. None of them would give me shipping information. They all said that they do not have access to shipping information. After many phone calls and me having to get very mad on the phone I Finally was able to get someone to give me a little bit of shipping information. I was told that It was going to come Fed-ex. I called fed-ex and they said that as of the 19th my book had not left snapfish's distribution Center in Utah. They Had my book the entire time!!!!!  I eventually received my book  1 week later.  Bottom Line is... if you want your materials to get you do not use them. Incidentally I just ordered a  photo book from www.kodakgallery.com and they were awesome!  I had it when they said with no problems.



I_thumb_down Snapfish is not recommended by seor99

2
helpful
votes
Did you find this review helpful?
 
 



add seor99 to my friends list add to my favorites subscribe to feed

I_comment_shdw24 Comments about seor99’s Review

 


1 star rating
"Xmas photocards not delivered till January 6th"
More Snapfish reviews
5 star rating
"Love Snapfish to get my pictures fast"



view more in Photo Web Sites view more in Web Sites