Snapfish Review

I have to agree about being totally dissatisfied with snapfish. I recently ordered my wedding pictures from snapfish and opted for their digital 3.5x5 inch print size, as they clearly state that 4x6 inches will cut off the tops and bottoms of the pictures. When we got the first (300+) pictures they were in 4x6 inch print size and had people's heads cut off- figuring it was our mistake we re-ordered careful to click the digital print size this time. We got the photos and again, they were the incorrect size. we called customer service and the lady was very friendly and stated that she would refund our money for the first two orders and that they would ship the new pictures ASAP in the correct size, and that she'll put the order through herself. After a week of no pictures we called today and were told that our order was canceled. When we asked why they said that there was confusion regarding the order so they canceled it. They did not have a reason for not contacting us to tell us the order was canceled. When we told them the story, and that these pictures were supposed to be ordered in the digital print size, we were told that that cannot be done. They said that their machine chooses what size to print the pictures in that way we get the optimal size per every picture. Their machine obviously does not work very well considering we had heads cut off in the pictures. Not to mention the common-sense notion that people do not want two different sized photos in their photo albums. We spoke to another customer service rep, who told us again that it is not possible to have all the prints in the digital print size. He said that if any of them come out wrong that we specifically want in the digital print size to let them know. Again this does not address the fact that we'll then have two different sized photos in our wedding album! The clear reality is that snapfish should not offer a service that they cannot deliver. They cannot have customers order and pay for prints in a specific size and then deliver a different size. It would be comparable to a person ordering a shirt in a small and a company sending a large saying "this size is better." I won't order from them again. They really really need to change their website as well. This is false advertising, breach of contract, and general poor service and management.