When I found Smilebooks, I went onto their website and saw they offer a free photobook to new customers. Smilebooks sent me the promo code, and I downloaded the software and spent hours creating a beautiful photobook. When I went to order it, the submit button was below the bottom of my screen and could not be resized. I called customer service and was told that because I have a laptop, I could not order a photobook from them. I asked him how much business they were losing, as most of the population uses laptops these days! I asked if I could email the file, and he said no. He also told me that it clearly says on their website that laptops are not compatible, and I looked and could not find anything stating that (on download page or create photobook page). It was the worst customer service I have received in a long time. I emailed the company about it but would NEVER use or recommend them to anyone.