I booked a flight using Smarter Travel, coming from Skyscanner. I did multiple searches and every time I clicked through, skyscanner would say checking if fare is still available. But when I enter credit card and press "book", the fare suddenly becomes unavailable and $10 more expensive. I booked it anyway since it was still relatively cheap. But when I called about 10 minutes later to cancel, in order to use another credit card, the rep said they had to charge $300 cancellation fee. I said there's always a 24-hour window and I didn't even get a flight confirmation email. She insisted that's the rule and said it's ok that I did not see any warnings or conditions before purchasing the ticket--or indeed, afterwards. I saw on their home page, the first page, a prominent "24-hour no cancellation fee" message. The rep wouldn't even give her name when I asked, until I asked again after she had sent me the cancellation email. These behaviors are those of crooks, not legitimate travel agencies.
New York, NY