SleepEZ 3" Latex Topper Review

SleepEZ - 3" Latex Topper - A Total Waste of Money!

Although SleepEZ has fantastic service, and the staff is very knowledgeable, they do NOT have latex toppers worth buying. Since getting our topper in December 2008 and our replacement in March 2009, we have discovered that we would have been better off burning our money in our fireplace. I called SleepEZ and explained that our second topper also failed and is permanently compressed to less than half the 3" it is  supposed to be. I also explained that there are large, permanent, uncomfortable 1-1/2" to almost 2" deep divots in our bed (they were measured and photographed). We put the topper on a brand new Sealy Latex Weybridge with matching boxspring (received 4 days before topper arrived), so our mattress was not the problem. We spoke to and emailed Jeremy about all of this, but were told in so many words..."tough luck". They were kind enough to switch out our Medium/Soft ILD topper when it first failed, but we only found the second and firmer one did the same thing within a few months. What happened to that 10 year guarantee they promised at first? Yeah...right. Hey, this company will do most anything to help you and get that sale, but the products they are selling at SleepEZ do not last. There is something drastically wrong here, and they will not stand behind what they sell. When you put your hand above and beneath the topper, you can actually feel how thin and compressed it is where we sleep compared to the edges. My husband and I are not heavy people being 190 and 135 lbs., respectively. This is product failure at its best! We feel customers should know about this problem. SleepEZ does not care and will not help at all. After researching, we have found there are many complaints about them out there. Bottom line...the topper was a total waste of $445! Buyer BEWARE!