Sleep Number Bed - Select Comfort Review

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Overall 3.38 of 5 view all 168 reviews

Grannycrow
Portland, OR

Mold problem solved by Select Comfort Customer Service

looking for durability, I believe in honesty, interested in comfort, budget conscious, health conscious, practical

Pros

soft pillowtop, Easy to adjust, Great service, dual controls, Different firmness on my side of the bed, 20 year warranty, Lightweight if you have to move

Cons

bed can look sunk in

MAY

2008

Recently, I heard a news report regarding Select Comfort beds having mold issues. We have had a king size pillowtop 5000 for 6 years and been quite satisfied. After hearing this report I immediately unzipped my mattress cover and discovered there was mold on the foam cushion as well as the air chambers. The next morning I called Customer Care with great concern as I expected them to tell me the warranty didn't apply and I would have to purchase a new foam comfort pad and air chambers. Plus I was experiencing sinus problems this winter that I'd never had before and wondered if it was due to the mold. After explaining the problem to the customer service rep, she immediately stated that they would send me a new pillowtop, new foam comfort pad, both air chambers & the center foam wall "overnight" with no shipping charges. Select Comfort was true to their word! The only item they requested be returned was the old pillowtop and they sent a prepaid UPS shipping label to return it. Most people realize "mold" is a serious health problem today and any company that cares about their customers would not intentionally put those customers at risk. I appreciate the service I received, the helpful and courteous way I was treated, and the quick replacement of the mattress parts at no cost to me.