Simplicity for Children Milan Crib Changer Combo Review

My in laws bought this crib for our son back in Oct/Nov 2007. I have loved it! The only issue I had was the changing table strap didn't seem to work too well for holding my son down while I changed him.

However, today I have found that the bars going across the bottom for the mattress to rest on are bending! (My son is only 27 lbs) I tried to call the customer service number provided, however I didnt get an answer (it says it is unallocated) I think that the bars should definantly be more sturdy that this, as it is a transitional bed, so weight should not be an issue.