Simmons Beautyrest World Class Mattress Review

Hi! Definitely! I just had a fight with the warranty department. I spoke with a representative who told me I would have to wait 90 days to have someone come out to see the mattress again. I told them that was nonsense. I also informed this woman that I wanted all the reports and pictures they took. She told me I couldn't have them. She also told me that I could do my own report! Yeah right. I told her my report would be done the right way. I also asked to speak to a supervisor. She told me I couldn't. I told her that there must be a supervisor on her shift and that I had a right to speak to her. After a while, she came back on and said that she reviewed my file with the supervisor and that nothing had changed. I told her once again that I wanted to speak directly to this person. I was denied that. I argued some more and made her take my number and told her I wanted a call back and they were to call after 12:30 as I am working. I also informed her that I would be contacting channel 7 on your side, the Attorney General's office of the state of NJ, and the Better Business Bureau. She was basically a useless representative who thinks she can divert calls from angry customers.

Hi, Thanks for your response. Simmons had a man that works for them come out to look at our mattress on the first Saturday in March 2009. He took pictures of it, measured it, and told my husband and I that there was something really wrong with our mattress and that we would be hearing from the Simmons Corp. within the next 10 days and that he knew that they would replace it. Well, it's been 5 months now since that guy came out here and looked at it and we've still never heard anything from the Simmons Corp. What a bunch of liars they all are that work for that company!!! Simmons has a manufacturing plant about 30 miles from where we live. I told my husband that I want him to load up the mattress and box springs and drive out to the main highway entrance to their plant and set it up in the back of the truck with a BIG SIGN on the side of it with BRIGHT RED LETTER'S that reads, "DO NOT BUY ANY OF SIMMONS PRODUCTS BECAUSE THEY ARE ONLY GUARANTEED TO LAST 6 MONTHS OR LESS & THEY DO NOT STAND BEHIND THEIR WARRANTY AT ALL!!!" May be that would get their attention. My husband had to go to Home Depot and buy some wood to build two special frames that go right under the area where you sleep at night to lift the sagging bed up enough so we could continue to sleep on it. This has been a real nightmare for us, I wish now we would of spent the extra $1,000 at the time and went ahead and purchased a Sleep Number Bed. If I decide to do a Class Action Lawsuit I will be sure and notify you.

We are going through the same problem with Simmons right now. We bought ours from Rockaway Bedding in Sept. 2006. We are in the same situation. We called Simmons. They sent out a representative to see the mattress, and now there has been no response from Simmons. We will join your suit.