reviewer
Touy
Palmdale, CA
This mattress is the worst I've ever had, the middle ok sides NG
1 star rating

Cons
    Still sags in areas of use

DEC
10
2008

Simmons Beautyrest - Black Rosalyn Mattress — 

                   

               I purchased a Simmons Black Beautyrest Hyacinth ult pl mattress in September,

     2008. It lasted 1 month as the side collapsed. It was inspected and replaced with the

    same model in November 2008, this mattress lasted 2 weeks before the same thing 

     happened. I am in the process of getting this one inspected. I called Simmons cust-

     omer service and was told that this was not a manufacturing or quality problem, but

     that you should not sit on the edge of your bed only to get in and out. If you need to

     remove your slippers on take a drink of water or any thing else, you should use a chair

     Mattresses are not made to sit on. Well I'm 70 years old and I've  used a few mattresses

     and I have always sat on the edge of my bed to take off my slippers or get a drink of 

     water, without the edge of the bed collapsing. My next mattress will not be a Simmons

     especially after talking to the rude customer service rep. I have had Simmons mattresses

    in the past ,but I won't in the future.



I_thumb_down Simmons Beautyrest - Black Rosalyn Mattress is not recommended by Touy

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I_comment_shdw24 Comments about Touy’s Review

 


lmsimmons wrote on Feb 14, 2009 at 1:39PM

We have the exact same problem with our Beautyrest Black Rosalyn mattress that we paid $2500 for! We are trying to get matress #2 replaced! Who has ever heard of not being able to sit on the edge of your bed!?! It sounds like a design flaw to me!