Simmons BeautyRest Pillowtop Mattress Review

Overall 3.70 of 5 view all 74 reviews

hdubya1
Boston, MA

defective after one year

interested in comfort, Mr. Fix-it

Cons

Bad customer service, impossible for stomach sleepers, price, Very tall, didn't hold up, Expensive, Not for those who want a Firm Mattress, Extra fees in order to inact warranty

MAR

2009

I purchased this mattress 13 months ago at Sleepy's. It has what they call "eggs", which are basically holes that you fall into as if you were sleeping on a pullout couch or a terrible hotel room mattress. It has caused back pain for both my fiance and myself and was inspected and deemed DEFECTIVE. While Simmons is replacing the mattress, they are charging me $90 to deliver it and pick up the defective one. What? You mean, I am going to pay you to replace something that you sent me that was defective to begin with? OK. Fine. I will pay it this year. If the next mattress is defective next year do I have to pay it again? Would I choose a different mattress from a different manufacturer if Sleepy's was offering me the VALUE of my mattress instead of a CREDIT? You better believe it. And next time it will NOT be Simmons.