Simmons Beauty Rest Review

When we (my husband and I) first got married, we bought a top-of-the line Simmons Beauty Rest (about $1400).  After about five years, it began to sag, so I called about the warranty.  Well, it was warrantied, so they sent someone out to inspect it.

The inspector said that we did need a new mattress, so he submitted a form to Simmons to get us one.  Well, we had to pay for the postage to get the new mattress--from down South somewhere, about $100.

We got the new mattress, which was wonderful, not like the old one--only one-sided.  It started to fall apart within two weeks of when it was sent to us.  I have big metal pieces protruding from the sides.  Then, when I called about it, they said the warranty had expired.  I believe that Simmons deliberately sent me a defective mattress, and it infuriates me.

We originally got a Simmons because my grandmother, who had a boarding house and about 25 beds always purchased Simmons mattresses.

The mattress we purchased was great to sleep on, but the company does not support its customers properly.  We should not have to pay $100 in postage or receive a defective replacement mattress.  I will never buy another Simmons.