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My Serta Pillowtop Mattress is extremely comfortable! This is the most comfortable mattress I've ever slept on. I didn't realize how uncomfortable my old mattress was until I got this one. I would recommend this mattress to anyone with back problems, trouble sleeping, or anyone who loves comfort. I usually prefer a mattress on the firm side while my husband prefers one on the extremely soft side and we BOTH love this mattress. It's firm enough to keep my back happy and the pillow top makes it extremely soft for my husband.