Select Comfort Dual remote sleep number bed Review

We purchased our Select Comfort Dual remote sleep number bed 3 years ago just before I had back surgery. We have been pleased with the product but it has not been as wonderful as they claim it will be. I still find that I don't wake up totally comfortable and refreshed. May just be that we're getting older but we're younger than spokeswoman Lindsey Wagnor! We got the queen size, which is wonderful having the dual control since my husband and I have drastically different comfort points. We also got the "craftmatic" ability to raise the back and feet. We don't use that feature frequently (and the "massage" feature never) but it does come in handy. It's especially useful when you have congestion and need to lift your head a bit for a better sleep.

We have had a problem with the side foam edge on my husbands side bending and creating a slope to the outside of the bed. They replaced it for a prorated fee, though it looks like it is going to be a constant problem.  Their service has been very helpful, friendly and prompt but I wish the durability was better so that we didn't have to use it. I had hoped this bed would last us another 20 years but I am not very optimistic about that.