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I purchased a model 5000 Sleep Comfort bed, used it a short time and learned that the material in the pillow top cover compressed so badly it kept me from sleeping. It feels like I'm attempting to sleep in a hammock. I pumped the mattress up all it would go and the sag was still very visible and the additional pressure merely made me sore. I phoned the company and they basically said to "fluff" the mattress cover. After attempting several "fluffs", I called them back for a replacement. They said the compressing was normal and if I didn't want to PAY for a new mattress cover, tough. They were not sympathic to my plight at all. This was not an old mattress at all and I still feel the problem is with bad materials. I had purchased one of their beds previously, had it 20 years, and had no problems with it at all. This new one is the absolute pits. Beware buyer because you will be on your own with this outfit.