Sears.com Reviews

www.sears.com

Overall

2.79 of 5 (by 71 users)

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Sears.com Review Summary

Sears is known as the place America shops, and it has been operating its Sears.com web site for many years now as a supplement to the physical location stores. Customers like the fact that they can shop at Sears.com and, if an item has to be returned, they can take it to an actual Sears location for a refund or credit. Reviewers also like the low clothing prices and the generally good quality offered by Sears.com, but they do not like the customer service and slow delivery. “Good Price, Great Quality” is how one reviewer sums up the experience, while another reviewer says “I Would Avoid Sears at All Cost”. These contrasting viewpoints and others like them rank Sears.com as an average Shopping Web Sites overall.

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Sears.com Comparison

Most Helpful
Favorable Review

Great customer service everywhere except the portrait studio

NOV

2007

I stopped in Sears today to look for inexpensive power tools for a Christmas gift. While I was there, I remembered that my youngest child desperately needs new pajamas, so I hit the children's clothing area first. Well, the store was a bit of a mess and there weren't any customer… read full review »

not rich, budget conscious

PhxJen
Glendale, AZ

Most Helpful
Critical Review

Wow, that was fast! But why did they leave it on my doorstep?

NOV

2007

Late at night, on Sunday, October 28, 2007, I shopped on Sears for some kitchen items. The kitchen in our new house was nice, but it was lacking in counter-space. I am not sure what made me check out Sears because I didn't even know if they sold this type of product. I trust… read full review »

a comparison shopper, an avid online shopper

vivasuzi
Livonia, MI

Sears.com Ratings and Reviews

items/page: 15 | 30 | 50 displaying 1 to 13 of 71 sort by: most helpful | date | rating

helpful
votes

Perfect for Appliances

Every day computer user, budget conscious, a comparison shopper, value conscious, Christian, appreciate nice things

APR

2008

SEARS is the perfect store to purchase your appliances. My Aunt Betty has purchased all of her applicances from SEARS for years, and she swares by them. They also offer insurance on the appliances, so If something should go wrong with any of their products SEARS will come out to fix them for… read full review »

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wellow
Chicago, IL

helpful
votes

Sears.com should have better customer service than it does.

an avid online shopper, expecting good, fair service, into finding great deals online, appreciative of good customer service, a comparison shopper

AUG

2007

Quick View: Sears.com is an average site that is big enough to have much better customer service. I had two bad experiences with the site and customer service was nasty and rude. Sears should know better.About Sears.com — Sears.com has several categories of items to choose from but nowhere near the amount and variety as their stores. They have clothing, accessories, household items, jewelry, electronics, and more. They also have several online only specials that you supposedly can't find at the brick and mortar stores. Navigation is a bit confusing but there are tabs for every category… read full review »

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PattyTherre
The heart of , NY

helpful
vote

65" Sony Grand Wega TV

a comparison shopper, expecting good, fair service, willing to pay for quality, married

NOV

2007

3 years ago Nov 14th we purchased a 65: Sony Grand Wega HD1080 TV for $5000 at Sears. It was delivered to our home th next morning, in fact they were here 15 minutes sooner than expected. So they got coffee cake & cinnamon coffee. Sears also match the Sony warranty my husband researched. So we have a 5 year warranty. Each October we have the technician come out to make sure the TV is just like brand new. Sony also has us on their records as owners, so going on 3 years they told us the LIGHT BAR was to be replaced on the warranty, at no charge to us. … read full review »

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MacGyver
Cleveland, OH

helpful
vote

SEARS - HORRIBLE CUSTOMER SERVICE AND READ THE DISCLAIMERS

an avid online shopper

JAN

2008

On 12/29/07 - my husband and I were in Sears in Boise, Idaho. A nice sales associate named Seth helped us out. Seth mentioned to my husband that there was this great tool combo on sale that weekend only. I gave Seththe associate our gift cards to purchase this Craftsman 673 pc tool set and tool storage combo bundle Model H0168. He went online and gave us a receipt. We took the receipt from the store and called questioning the status of this order a few days later. First I was told due to the holiday rush - it would take a couple of extra days. Then I was told that everything was… read full review »

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rlboise
Boise, ID

helpful
vote

Beware of Sears Online Shopping

not rich, Every day computer user, an online shopper, value conscious, a comparison shopper

JUN

2008

In early ApriI placed two online orders with Sears. The first one was successful, but the second one was a disaster and has caused me to vow NEVER to use the onling shopping site again! I ordered two casual tops, a pair of crop pants and a shirt/skirt outfit. I received the two tops! Instead of the crop pants, I got a pair of jeans. Only the shirt came from the 2-piece outfit. — At first I just called and explained the problems. I was told they would send UPS to pick up the incorrect order (the jeans instead of the crop pants), the skirt was being… read full review »

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Timetraveler
Layton, UT

helpful
vote

Perfect online shopping experience

Every day computer user, cost-conscious, health conscious, always looking for quality, an educated consumer, not someone you want to rip off, a comparison shopper, appreciative of good customer service

DEC

2007

I recently purchased a Horizon elliptical on sears.com. I did my homework on the product and the site before I made my purchase. I have no complaints about sears.com. The website is easy to navigate. The search feature is accurate. Sears.com includes numerous customer reviews which helped me to decide which elliptical to purchase. Sears.com provides lengthy detail about each product. This website has online exclusive deals which is one of the reasons why I decided to make my purchase online rather than in store. I purchased the elliptical online for $100 cheaper than the in store price. I… read full review »

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justahockeyfan
Carol Stream, IL

helpful
vote

Great sales at any time of the year.

value conscious, an animal lover, always looking for quality, expecting good, fair service, not rich, not one to take bad service lightly, a bargain hunter, avid reader

NOV

2007

Sears is a store that has great clothing and they are always having good sales and clearances for those with a tight budget. the kids cloths last and are priced well when on sale. The staff at the store in Grand Chute, Wisconsin is wonderful. When the lines get to long they well either tell you of another register that is opened in another area of the store or get another cashier to come and check out in the area you are in. If there are any questions about there products they are willing to help or get someone else who works there to help. — They are willing to match… read full review »

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Becky
Neenah, WI

helpful
vote

Competitive pricing and stand behind their products

value conscious

MAR

2008

I have had Kenmore appliances in my home for 30 years. I replaced the dishwasher and washing machine after 20 years due to extremely hard water in this area. Still have in very good condition and are using the original side by side with ice maker refrigerator, the above the stove microwave, and clothes dryer after 30 years of use. The electric range was replaced by a gift of a ceramic cook top range by my son 8 years ago (no appliance failure) and is still in excellent working order. In the past 5 years I have purchased 2 new TVs. Knew… read full review »

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GranniAnni
San Antonio, TX

helpful
vote

good clearance sales

not rich, Every day computer user, an avid online shopper, a bargain hunter, an online shopper, budget conscious, a comparison shopper, value conscious

MAR

2008

Sears in store is okay. I had previously stopped shopping at Sears but I started back last year. My mom and I racked up. I spent $100 or so on probably 20 or 30 items last year when they had an additional 75% sale. Most of the clothes were good quality. One piece I had fell apart. A few items I had to hand wash. In store recently they had a juniors section sale that was an additional 80% off. Some of their sizes in the women department are not true to size. Some are too small or too large. Recently I took advantage of them shopping online. There were… read full review »

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mzsud
Lufkin, TX

helpful
vote

Ouch, that was painful.

FEB

2008

Over two months, dozens of phone calls, and I am still waiting for the full refund. I ordered new appliances on Sears.com at the end of the year. It turns out the max width on the stove was greater than the online specifications noted and the dishwasher could not be side mounted. It took several painful phone calls to get someone to come and pick them up. I was first told I wouldn't be charged, then later on that I'd just have to pay a $70 fee. Then I waited and waited, finally calling Sears credit who said they would file a dispute on my behalf. After… read full review »

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trippytom
Chicago, IL

helpful
vote

I would avoid sears at all costs.

value conscious, not rich, a bargain hunter, a comparison shopper, budget conscious, an online shopper, daily computer user, Every day computer user

FEB

2008

What can I say about Sears? It's just not somewhere I go when I think about getting high quality items. They are very pricey when it comes to comparison shopping, I would find the same item in 3 department stores and Sears would be the highest by far. I cannot say too much for their customer service either. If you expect associates who stand behind their products and know the products, do even bother with Sears. You better know what you want before you even go there. Their rebates are a pain (why can't they just give you that amount off the price of your… read full review »

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jenn35
Julian, PA

helpful
vote

A true American hometown company.

expecting good, fair service, appreciative of good customer service, a comparison shopper, cost-conscious

DEC

2007

Few companies are known for keeping the service person's pay equal to what it was while he was employed by that company. This causes great hardships for the military family. The military doesn't pay very well. Sears has been different. It has kept those that worked for them and deployed at the same rate. They deserve a big rousing applause for their patriotism. Let's show how much we appreciate them by going in and buying off their shelves. Maybe a little more in cost. But our service people are worth it. … read full review »

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KACEY
Corpus Christi, TX

helpful
vote

Kids Advantage WONDERFUL!!

a bargain hunter

FEB

2008

I love this program. I have been able to take back 3 pairs of pants that my son has put holes in the knees and everytime Sears has been great. They ask no questions and ring up the jeans with no problems. As long as you get the same size and brand there is absolutely no problems. Plus this doesn't cost a penney to have. All you have to do is ask and give them your phone number and address the first time. — — This is such a great program. Well worth it. If your kids are hard on clothes this progrm is for… read full review »

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looking4deals
Kennewick, WA

Reviews of Sears.com

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Sears.com Reviews

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