Sears.com Review

www.sears.com

Overall 2.83 of 5 view all 77 reviews

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PhxJen
Glendale, AZ

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Great customer service everywhere except the portrait studio

not rich, budget conscious, practical, value conscious, always looking for a hot deal, 30-something, always looking for quality, a coupon code & cash back fanatic

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Pros

good quality, good prices on clothing, Employees are conscientious

NOV

2007

I stopped in Sears today to look for inexpensive power tools for a Christmas gift. While I was there, I remembered that my youngest child desperately needs new pajamas, so I hit the children's clothing area first. Well, the store was a bit of a mess and there weren't any customer service representatives anywhere in sight. After searching through the toddlers pajamas, I could not figure out whether or not they were on sale, and if so, what the sale price was because the racks were mixed up. I do not like to stand in line to ask a question, so when the cashier had a quick break between customers I asked if there was anyone working on the floor to help me figure it out. She immediately called someone over, apologised twice while waiting for the employee to get to me (even though the wait was only about 1 minute), and came and checked up on me even after the other associate was helping me. Since the signs were a mess and even the employee didn't know what was on sale and for how much, she did a price check on several pieces of clothing and gave me all of my purchases for the largest discount that came up on the 4 or 5 pieces that she tested. I received all of the pajamas for 60% off and they did an override so I could use my $10 off coupon even though my purchase didn't reach the $50 minimum requirement. What great service!