Sears.com

Sears.com Review


www.sears.com



Overall 3.45 of 5 view all 222 reviews
 




reviewer
jafl5272
La Canada Flintridge, CA

Broken computer system / Incompetent representatives

1 star rating

a bargain hunter, an online shopper, daily computer user
Cons
    Consumer Rep SUPVR NEEDS training, online order service is terrible

DEC
30
2008
My wife had to call 3 times before she finally managed to talk to somebody who could refund the money for a video cable which we returned via FedEx. The first 2 times, she got disconnected before reaching a supervisor. All 3 times, she had to deal with incompetent representatives who asked the wrong questions, forwarded her to others, and couldn't figure out how to use their own computer system. The computer system is so bad that it apparently doesn't integrate all the relevant information, so the reps couldn't find the return status!



I_thumb_down Sears.com is not recommended by jafl5272

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I_comment_shdw24 Comments about jafl5272’s Review

 


Angelx wrote on Jan 16, 2009 at 12:02AM

Thank you for this review jafl5272... There are some things we all need to know! Sorry about your computer experience at Sears. Wow... These people must be better trained for their jobs (before) placing them out there to deal with the public. Have a happy day my friend, Angel

5 star rating
"An oldie but goodie!"
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