Sears Portrait Studio - - Joplin, MO Review

Joplin, MO

Overall 1.00 of 5 (by 1 user)

Bfastattiffanys
Joplin, MO

Will never go back.

a first-time parent, budget conscious

Pros

offer coupons

Cons

poor customer service

JAN

2009

Sears Portrait Studio - - Joplin, MO —

Sears Portrait Studio, Joplin, Missouri

This studio had the worst customer service I have ever experienced. I stood at the counter for over 2 minutes before someone greeted me and when they did they did not look me in the eye, but rather started typing on the computer while trying to help me. They were moderately busy, but not to the point where it was rushed.

The photo session took place over an hour after the time scheduled. When we did start the photo session the photographer who was in the room with us did not ask us what we wanted or offer suggestions. We had to ask what they had and were then offered only two options for backgrounds.

We had to try to get our son to look at the camera and change his pose because the photographer did not offer to do so. She did not even address our 20 month old.

The experience was unprofessional. A few staff members argued in front of us and it was really weird.

Also, it was difficult to get someone to assist us when picking out our photos.

The price is cheap so I guess you get what you pay for. We used a coupon and also received 20% off for having a military ID so that made the price acceptable somewhat.

When we went to pick up the photos we received the same service as when we went in before. I literally had to go and find someone to help us at the register.

My son, who is now 20 months-old also had 6 month photos done at the same establishment and the session was great. The photographer was creative and worked with him to look at the camera. I feel that the poor service has to do with the current staff. Hopefully, that will change.