I work at a Sears Portrait Studio and the reason that it may seem like we get irritated is because we do our very best to make sure the photos come out great for you. We get so many people lthat come in with the 4.99 package that get amazing photos taken...idk i guess it just seems like a slap in the face.....especially if you are getting a discount anyways. idk, we do get annoyed behind the scenes...but i do agree she shouldnt have acted annoyed in front of you ....