Sears Home Appliance Warranty Service Review

Overall 1.59 of 5 view all 17 reviews

Searssucks
Ennis, TX

Do you really call it Service Protection?

not a happy customer!

AUG

2008

Sears Home Appliance Warranty Service —

I have a service protection plan and have had it for many years. Now Sears has decided that since I live 30 miles out of Dallas, they will only come to my location on Mondays. I paid the FULL price for my protection and find this unacceptable. No mention ever was made that full price from me meant half service from Sears. Now I will be without television, a 50 inch DLP Samsung for almost a month. I paid 2700.00 for this set and have had many, many repairs on it. Sears seems to just blow it off as a cost cutting issue, yet any town in the metroplex of the Dallas/Fort Worth area is 30 miles from the service department. Every time I call about this, the service representative hangs up on me or the "friendly" automated system cannot get me to a "live" person. I have been a loyal and consistant shopper of Sears for over 35 years. Look up my spending habits. I spend alot of money to receive the best Sears has to offer.
I am not satisfied with the quality of the repair department.

If you are considering a GOLD warranty....consider this...I have had one for many years and I fight this battle everytime.

Buyer BEWARE!

Last edited on Oct 19, 2008