Sears Home Appliance Warranty Service Review

Overall 1.59 of 5 view all 17 reviews

prismangold
Shelby Township, MI

If I had my druthers, I'd druther speak with a human.

a busy person

AUG

2008

SEARS TELEPHONE ANSWERING SERVICE - Having a recording ask me the purpose of my call and having that recording not recognize that purpose, then having the recording rush ahead if I don't respond in just a second or two because none of the examples cited is the reason for my call, is so darn frustrating. What may serve customers better is an old fashioned human being, and in lieu of that, at least an additional choice for "other" concerns/questions that will get you to a real, live, breathing, person.

I ask you to experiment one time, call Sears and ask for Miracle Ear. I believe Miracle Ear Is exclusive to Sears, but it is not recognized as one of the choices. One day I was so cotton-pickin' frustrated trying to reach Miracle Ear at the Sears in Lakeside Mall, that I left work and drove over to the store so I could make an appointment to have my Miracle Ears cleaned and adjusted. Just a bit inconvenient!!! Sensing my irritation (red face, huffing, puffing, foot stomping, etc ), they gave me their direct number.

Here's a sample of a "conversation" between me and the phone:

ME: Miracle Ear

PHONE: Okay, Parts and Repair.

ME: No, Miracle Ear.

PHONE: That's 900-900-0000; Is that correct?

ME: No, Miracle Ear!

PHONE: Okay, I'll connect you to Store Locator then ask for Service Center.

ME: NO!!! MIRACLE EAR!!!

It would be funny If It weren't so maddening. Remember the first Impression lasts the longest.

Last edited on Oct 15, 2008