Sears Home Appliance Warranty Service Review

I have never had such a frustrating experience as I have had while trying to deal with the Sears Repair Department.  My washer has been out of commision for more than two weeks and I FINALLY had an appointment for this morning from 8-12.  I took the day off and sat here and waited...and waited...and waited.  At 12noon, when a technician still hadn't appeared, I called the customer service department who told me they would send a message to the repairman and that I was next in line.  Bad enough that I had already been sitting here for four hours, but he didn't call, nor did he show up by 2pm.  I called again, and after getting transferred around and having to do the usual repeat of all my pertinent information two or three times, I was told that I was not next in line that there were now at least two other people ahead of me.  I had to go pick up my kids and was told that if I wasn't home that he would not wait, but would leave and I would have to reschedule.  So the customer has to suffer for Sears poor planning and VERY unhelpful customer service department.