Sears Home Appliance Warranty Service Review

Last year, i bought a Kenmore elite food processor.  First time i used it, the spring button to secure closing, literally sprang off the processor, not locking it anymorel.  As a safety feature, wouldn't run anymore without manually holding button down.  I glued it back in, and worked great.  Used it two more times after that.  The 4th time, in just a year, i used processor, using shredding blade, the pulse button stuck and wouldn't shut off without unplugging.  I pulled out my manual and sales receipt, put appliance in bag,couldn't find the box, and my husband and I went to the Sears store, just as the warranty instructed. It took us at least 20 minutes of walking around that store to find a check out that actually had an associate in it. There was no one in the appliance area, children's area, shoe area, pick up area, automotive area.  I could have walked out with the store. We passed a couple waiting for someone in the fitness equipment area to come back to them.  They walked away, said they were going home.  Finally in the tool department, i found an associate.  Told him why i was there and that i wanted an exchange.  He said it had been a year and I would have to send it back to Sears, via mail.  I pulled out warranty and read verbatum, the 5 year warranty and instructions to take appliance back to nearest Sears store for exchange or refund.  Said he had to get a manager, register wouldn't let him do exchange. Found a manager from another area. It was a repeat of what the first associate had told me and I again repeated from my manual, the warranty info.  She said she would  have to get another manager, they paged, tried calling....it took a young man, an associate, passing by chance 45 minutes after we entered the store, to help.  Told him the scenerio, showed him the warranty and low a behold, he logged onto the computer and gave me my exchange. He apologized for the long confusing wait, thanked us for our patience and offered to carry our appliance to our car.  Must tell you, had it not been for that young man, who was NOT a manger, I doubt i would have walked back in that store.  Love my appliance, love my warranty.  Just not thrilled with the way upper management has work force in the stores. One should not have to work so hard to get help. (Rolling acres, Akron Ohio)