Sears Home Appliance Warranty Service Review

Overall 1.59 of 5 view all 17 reviews

billyt
Colorado Springs, CO

SERVICE PLANS NOT WORTH THE $$$

a home owner

Cons

Sears Home Service Warranty, SEARS SUCKS, hard to get service after sale, long wait for help, absolutely atrocious sevice!

MAY

2009

Sears Home Appliance Warranty Service —

My grill stopped working, again, after only having it for 18 months. I called Sears, made an appt, took the day off work, and they never showed up. I called back again and now it's going to be another 2 weeks before anyone can come out to fix it. I will never buy anythign frm Sears again, they are horrible and do not care about their customers. I also bought a camerra from them, went on vacation, took pics which came out horrible, went to retunr the camera only to be charged a 15% restocking fee. WHAT THE?? I kept reminding the rep and the manager that the pics came out bad, they wanted me to prove it to them by bringing in some pics, WHAT?? Are you kidding me?? Please tell your famil and friends, do not shop at Sears, their quality has sunk to that of KMART....Match made in Heaven I guess.

Sears Home Appliance Warranty Service is not recommended by billyt

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Comments about billyt’s Review

To billyt:

I want to start off by apologizing for the delay in responding to your post. My name is Brian and I work for Sears Cares and I am very sorry to hear about your unsatisfactory experience with Sears’ repair service on your grill as well as the experience you had with returning the camera. We do strive to handle service issues in a timely manner and I hope this has been resolved. At your convenience, I would like to talk with you more in detail about these situations. You can contact me at searscares@searshc.com so that we can look for a solution to this issue. Please send me an email and provide a contact phone number and the phone number the grill was purchased under (if different than the contact phone number) so that I can call you directly to get more details. Please include your screen name (billyt) for reference to this issue. I do look forward to talking to you soon.

Thank you,

Brian J.
Senior Case Manager
Sears Cares