Sears Home Appliance Warranty Service Review

I am currently taking Sears Canada to Small Claims Court.  I purchased an AC unit from Sears about 2 years ago.  I only used it for 2 summers, which is a total of 6 months maximum.  This year I turned it on and it was not cooling, this was on April 26th, 2009.  It is now July 3rd and EXTREMELY humid and hot in Montreal, Quebec and I am 6 months pregnant and Sears has yet to repair my AC unit!!    This is a nightmare, I have called the customer service department at least 30 times and i am not exagerating.  I have had 2 service calls where the repairman could not figure out the problem and then on the 3rd service call they told me that the whole evaporator was cracked.  They then scheduled me for 2 other appointments and they never showed up.  I have spent hours working on case against them to get back my $5000 that I paid them.  I have a 6 year warranty for parts and labour that is absolutely worthless!  Please i urge you DO NOT PURCHASE FROM SEARS!!!!  I wish I never purchased this unit from Sears because I got an independant service person come check the unit and he said that it is not normal to crack like that and he is sure it is due to poor installation.  So there you have it, it is Sears fault that my unit is broken and they are not lifting a finger to fix it.  I hope they close their doors so customers like myself do not have to deal with such disgusting incompetence.