My Sears store is at the Chapel Hills Mall. I can always find helpful service in Tool & Appliances, and their photo studio is pretty awesome. The rest of the store.....I couldn't tell ya! I know there's a downstairs, but I don't think I've ever ventured down there.
I always buy my kids shoes at sears because of the kid vantage program. If they wear it out before they grow out of it, you can trade it for a brand new pair. Applies to clothes too. My husbund loves their craftsman tools, too.