Schwan's Home Delivery Review

On August 4, 2009 I placed an internet order with Schwan's home delivery service, thus setting up a bi-weekly delivery service.  I signed up with a new customer promotion, allowing me $10 in free products.   They will not even give an approximate time for delivery, so I waited at my home ALL day on August 7, 2009, the delivery date given.  By 3pm I had not received my delivery, so I called just to be sure I was still going to actually see the delivery person that day, as promised.  The gentleman I spoke with assured me that I would receive my delivery, and they may deliver as late as 10pm.  At 10:15pm, I gave up on Schwan's and went to bed.  This morning I called, only to be told that something must have happened, and maybe I was put on the wrong route.  'Why didn't I receive a call', I asked, and she was unable to supply an answer.  So truly, Schwan's blew me off.  Schwan's made me wait a FULL day...8am until 10pm, never leaving the house, just sitting here waiting for a delivery which did not come.  Shame on Schwan's for treating their customer's with such blatant disrespect, and in essence telling me that there is ZERO value in my time.  I must sit and wait, and then they can just blow me off without a thought or a telephone call.  This is an awful way to treat a customer, much less a NEW customer!  Truthfully, I don't have a clue whether they have decent products such as the one's I ordered, because I never even received the product to try.  This review would have gone much differently if Schwan's had chosen to treat a customer with the respect I deserve.

Here is a comment I received from an obvious Schwan's employee on 10/14/09: 

"i too wouldn't deliver to a snot nosed cry baby who has nothing to do all day long but wait for their food and then complain. get a life, a hobby, who wastes a day like you did? losers don't deserve respect. but I do !"

 I'd say as a customer, I deserve the utmost respect...you?  I spoke the truth, yet someone could not handle the truth.