This was my first Verizon cell phone. Before it, I had a chunky flip phone on a different carrier. This phone was tiny in comparison! It was a neat little phone. I loved the music that I could upload and listen to (if iPhones were out then, I wasn't aware of them). The little spin dial was easy to operate. Texting was an interesting accomplishment on the tiny little keys, but once you get used to it, you don't know any better. When I had this phone, I was coaching high school volleyball. The long bus rides to games were very boring (no assistant), so I'd listen to music on my phone. Call quality was great on the Juke. Volume adjustment was simple. The "flip" to this phone was so cool! I found myself flipping it open and shut more often than I should have, but it held up regardless. The only thing I didn't like about the phone was, if I was listening to music and I got a call or text, the call/text sounds were WAY too loud when it interrupted the music. I typically had the volume of the music up to drown out the bus noises. I wish the phone had had an override to where the phone just vibrated or something when a call or text came in while music was playing.