I was very reluctant to get rid of my desktop PC. This is my first laptop. Overall, it suits my basic computing needs. Plenty of storage space for my large photo collection. The resolution is nice for the HD video clips. Ease of Use Once I walked through the initial setup, this computer is easy to use. The computer keyboard is set up well. USB ports are easy to find. I like the side keyboard of numbers. Battery Life Without streaming videos, I get around three hours of basic use out of a full charge. Fairly average for the market. Support & Service I had some issues about a week after I bought the laptop. I was having difficulty getting my anti-virus software to boot and thus other applications would not boot up. At first, I tried the online help agent but I still was unsure I was registering everything correctly. When I called the 1-800 number I actually spoke to a human customer service rep. Yes, there was a minor language barrier, however, this agent was so knowledgeable and took the time to walk me through the steps to get my software registered and running correctly. He even telephoned back the following evening to ensure the computer was still running well. Since then, I have had no issues with the laptop. Speed/Performance As I had mentioned previously, I am not a gamer, nor do I download or stream movies. For my word processing, social media, and basic internet searching the computer runs well. I do sometimes experience some buffering when I try to download some exercise clips, however, I may attribute that to the internet connections in my area. Design The size of the computer is a bit bulkier than some of the smaller notebooks. The screen is phenomenal and I like the layout of the keyboard. Durability This computer takes a lot of abuse during the week. My tutoring students are frequently tapping away at it. It is being dragged in and out of my bag and car as well. A bit of minor wear and tear around the edges. Would certainly recommend this for families.