I'll be the first to admit that the phone came "free" with my cell phone plan. However, I don't consider it an excuse for a shoddy product. The sound quality is horrible...talk about "Can you hear me now?" And no, it's not the service. Other family and friends don't have the same issues....such having to "Reboot" the phone to make calls. A lot of the time a call will not go through and I'll have to turn the phone off, then on again to make the call. It's time consuming and very inconvenient. Bottom line, avoid this phone.