I agree with the previous review - I miss my old phone. I was excited when I got this phone - I wanted the mp3 player, and it seemed to have a lot of great features. However, I've had lots of problems with the phone. I use my IM and texts a lot, and this phone seems to be very randomly picky about when and how it will connect to either of those. The phone doesn't always ring even when I'm in a full coverage area. The voicemail notification pops up immediately, though, so I'm in the dark about why the voicemail would ring but not, you know, the actual call. The sound quality isn't great...