Terrrible battery life, goes dead fast. Inever got any scratches on mine b/c I kept covers on it, plus on the screen I use screen protectors. It's an awful phone. I like the way you can text, it's simple, I can use my finger nail, but it throws questions marks in places it shouldn't! The Memoir is a much better phone. These phones have been out for a long while. I don't like the new phones, that you can't text with our nails, like the Motorala Cliq 2- on those the letters are too close together. Even on the HTC- I couldn't use it. So, I took 2 phones back. T-Mobile did me wrong on this phone- so, I dropped the contrct with them, and that has been awhile back, too. T-Mobile promised to send me something to send the phone back in, they didn't, so I called them to inquire about it, they told me, "The warranty is expired now." So, I said, "So is your contract." I had been with them when Sun -Com was the owner, so that was way back- " But I also went into one of their stores, and told them, I wanted an up grade, and they told me I couldn't do it!" Well, we went down town and paid 5 hundred for an upgrade on 2 phones, so I think they don't know what they were talking about!" Got tire of dealing with them acting crazy- Went in one of the T-Mobile stores to ay a bill, I was told ,"You can't do it here!" I see the machine, where you could, so that was the same store that told me I couldn't get an up grade. Ha, I don't know how that store runs.