Sallie Mae Student Loans Review

I have all of my student loans through Sallie Mae. Although I feel that their service is acceptable, I have several thoughts about it. First of all, their website is exceedingly difficult to navigate. Headers are misleading and it is often difficult to get back to where you want to go. I do, however, enjoy that once I can find them, my loans are divided very visually and I can see exactly how much of my payments have been attributed to each. Secondly, I have had HUGE issues paying off extra on my loans. As an aggressive saver, I have calcuated how much I will save by paying my loans off significantly early. Each time I make an extra payment, I have to send an email to the company (which in itself is very very difficult to find and navigate) and then wait several weeks for the payment to be appropriately applied. Sometimes this never happens at all. It is very very frustrating. In addition, anytime that I have tried to call the company to verbally communicate an issue, I am greeted by someone who speaks very poor English. I find it difficult to express my issues to them and to understand their responses. Overall, I am annoyed when dealing with Sallie Mae.