Safeco Review

Overall 3.57 of 5 view all 30 reviews

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smaum
Columbus, OH

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They took me in when others wouldn't.

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Pros

good customer service, Empathic, Willing to listen, Friendly, There when needed......

Cons

Can't think of one

MAY

2008

I was in a fix. My homeowners' insurance had cancelled our policy when we finished paying off the house, as it was attached to our equity payment, and hadn't bothered to tell us! For several years, we had no homeowners' insurance -- and didn't even know it! Finally, when trying to get a home equity loan for kids' college expenses, we discovered that we had no homeowners' insurance!!! And, of course, the original company (with whom we'd never had a claim, and for whom we'd always paid promptly) denied any responsibility, and wanted an exorbitant amount of money to reinstate us. I called all over the place, and finally found a wonderful agent who took us on! Of course, since then, we have never had a homeowners' claim . . . but we rewarded him by changing our auto insurance over to Safeco, too. Since then, he has been glorious -- for instance, dissuading us from getting a renters' policy for our son, saying that his stuff is covered as long as he is a student. What agent would do that, except for someone who is honest and not just in it for the money? So thank you, Safeco, for taking us in when others would not. Thank you for being prompt and responsive when we've had a claim, such as when my son's parked car got hit by a maniac in Pittsburgh. And thank you for truly being a "caring" company.

Safeco is recommended by smaum

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