The product is great. The company is a terrible. Placed 2 orders, to separate addresses. First they notified me that they could not deliver to my apartment building (first time that has ever happened) so I had it shipped to my daughter. It never arrived. When I finally called they had misplaced the order. They shipped it out the next day. In the meantime they shipped the wrong size for the other order. So that one was returned. When my order finally arrived - it contained BOTH orders. Their excuse was that their system automatically defaulted to the most recent address (huh? Am I the only one who has ever sent a gift?). Plus they shipped the wrong size. Through it all they never apologized. In fact, customer service sounded bored and disinterested every time. Oh yes, and 'scott' puts himself out there and provides a cellphone on the website. So I called it and left a very long, detailed message as instructed. Of course, by now you guessed it. No call or email back. What a shame. This is a good product. but I would think twice about ordering.

erdr

dallas tx