Rue La La Review

I had a nightmare of a return with RueLaLa also!! I returned an item and never saw the credit on my account — it was a $249 item!! I kept being told it was a computer glitch… an IT error… they gave me a $10 credit for my troubles and someone would call me back. Nobody ever called me back. I repeatedly called them and they kept saying the same thing — computer glitch, someone will get back with you. I then went to dispute it with AmEx. The first dispute I opened with AmEx was denied after RueLaLa sent them copies of their internal screenshots showing I was credited. I re-opened the dispute and then sent in copies of all of my screenshots of my account as well as my receipt from UPS for the return package. After 7 more weeks, I received a call from AmEx. They asked me some questions and said they would call me right back. They called RueLaLa and the agent there was unwilling to participate in a 3 way call with me. They told the AmEx agent that they did credit me back and the AmEx agent challenged her and the RueLala woman got all rude on the AmEx agent. The AmEx agent said that if she was unwilling to work with them on it that something would be done. The RueLaLa agent said “so what?!”. AmEx agent called me back and said I would be credited back to my AmEx. I asked what happened and she told me all of the above.

RueLaLa may offer great prices on their items which are mostly discontinued by manufacturers, but they have terrible customer service!