I am /were a frequent flyer with GTK Rossiya since I have to travel a lot within CIS and Europe. Recently I have deicided to give up the choice in favour for this airline for good. First and major issue is there online boking service. Even if you have booked a flight online and you cc was charged it does not mean you are done. Often flights are being cancelled. Customer service do not even bother to inform the passengers about the changes in advance, they just rebook you for another flight on another date (yeah, that happens!) and then refuse to make a full refund if you decide to completely cancel your itinerary due to the fact they have cancelled the flight on exact date you needed. To reach their head office in St Petersburg by phone is a nearly impossible mission since it is permanently busy. Reaching customer support toll free number is useless since they will anyway send you out for a personal visit to their office. As you can imajine it is very handfull for business travellers. Visit to the office is a guaranteed 2 hours waiting in a queque.A typical russian service for a not so cheap price afterall. No wonder! They do not have to care about customers satisfaction since they will anyway hold up to 60% of the market. There are basically only two sufficient airlines in Russia - Rossiay and Aeroflot. Both state owned and both with beyond shitty approach to customers. Both suck, but at least Aeroflot has more or less consistent customer support and believe it or not but cheaper and flexiible rates. Unfortunately no other choice. Its a shame that a huge country like Russia with distances of up to 10 000 km from Central to Far East destinations can not offer its citizens an airline we could be proud of.Do not fly with RossiyaAirlines unless you have no other choice of course. Good luck!

randomvisitor

Bel Air, MD