Ron Westphal Chevrolet - Oswego, IL Review

This place made me so mad. This is the dealer that financed our cars we bought from Tri Star. While my husband was changing his battery (read the review from Tri Star) I had to run over to Westphal with the baby to sign the financing papers. A lady approached me and asked if she could help me. I told her I was looking for Dan. She asked my name and I gave it to her first and last. She came out of Dan's office and asked me if he was expecting me. When I said, yes, that I was there to sign some financing papers, she said that he was on a call and would be with me in a minute. Then his name came over the speaker for another call and she laughed and said, "okay maybe a few minutes". So there I stood in the middle of the showroom waiting for Dan, holding my 12-month baby. The showroom was warm and I was sweating from holding this wiggly little baby and rocking back to transfer the weight so my back doesn't give out. Keep in mind there were 4 guys in the showroom that would look over at us every time my son would make a noise. Not ONE of them offered me a chair or anything. Finally, my sciatica was starting to act up and I couldn't take it anymore so I found a vacant desk and pulled up a chair. Thank God I did, because Dan didn't get off of his phone calls for over 30 minutes.

I'm giving them 1 more star than Tri Star (LOL TRI star only got ONE star) because they had a financing department and because they were more professional looking and had a MUCH bigger selection. They lose out on the other stars for being inhospitable, much higher priced, and keeping their customers waiting.