Robeez Mary Jane Review

Customer service is terrible and Robeez does not stand behind it's products whatsoever. We purchased a pair of Thermal Robeez for our 12 month old son who cannot even walk yet. We recieved the order on October 23 2009 and my son wore them for the first time to day care on October 26 & 27. On the evening of October 27 we noticed a large hole in the toe of one of the shoes and the beginning of a hole in the same spot on the second shoe. We contacted customer service with the order number and all the necessary information to prove the dates listed above including order number, and delivery date in an attempt to get a replacement pair and were told by Marlene at customer service and I quote

"The "life span" of a shoe will depend on several
different contributing factors. Some of them being, but not limited to age, conditioning of the shoes and conditions under which the shoes are worn." "The photos you sent do not demonstrate a manufacturing defect. We would be unable to replace the shoes."

These Robeez shoes were nearly $40 and were worn by a child who cannot walk yet for less than 4 hours total...these are the "Conditions under which the shoes were worn" that Robeez and there customer service believes is reasonable circumstances for their shoes to wear out. This is unacceptable and we will be posting reviews on every forum and blog that we can find that reviews not just Robeez but any type of childrens products. These shoes that "do not demonstrate a manufacturing defect" will also be on display at the Moms and Chicks show the weekend of Nov. 7 2009 in Oshawa Ontario Canada as well as the Mom 2 Mom sale in Belleville ON the weekend of Nov. 21 2009 along with a copy of the email that we recieved from customer service.