In the 12 years of my marriage I have gone through 4 different crock-pots. This one lasted the LEAST amount of time. I love using crock-pots for family dinners, church dinners, sports games, chili cook-offs, you name it. It is one of the most frequently used appliances in my kitchen normally. The year that I had this model, that all changed. It's like I became a recluse because I was ashamed of the results I was getting from this crock-pot. Broken handles (TWO!), uneven heating that resulted in burned food, and a faulty control panel that sometimes decided not to turn on at all despite being plugged in and all. I became increasingly frustrated and finally begged for a NICE new crock-pot for my birthday. My husband was so tired of the hassles this pot was giving us (and missing his chili nights) so he bought me a nice new one from a totally different company -- haven't had a problem with it yet 4 years later! Time to Heat WHEN it decided to heat properly, it was okay time-wise.