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RCI offers so many choices and so much flexibility in planning vacations. For the most part their resorts are great. They now offer online reviews for many resorts, so if there is a bad one, it becomes apparant pretty quickly.
I really appreciate the ability to use the website in researching different resorts and areas when planning our vacations too.
When calling RCI, they have always been patient and helpful.
I finally had to write down and save the steps I need to take to accomplish the depositing of our own timeshare with RCI. It is not very easy - partly because of the rules of our timeshare, and partly because of RCI's system. But I find it is well worth it.