RCI Review

Due to busy schedules, we find it difficult to find time to travel outside of our kids' school vacations, and rarely are we able to plan more than six months in advance. We have been RCI weeks (as opposed to points) members for about 15 years and have NEVER received an equal quality exchange for our timeshare in Maui, and most times we are told nothing is available in the location or date range we request. This is completely the opposite of what the salesman told us in the sales presentation. We were told our Hawaii timeshare on the beach was the most desirable in the inventory, we would have no troubles at all trading for whatever we wanted, and even that our one week would equal two weeks at other resorts. None of this was true, unfortunately.

In addition, availability of units to you is extremely poor once they have your money. I was told recently, when trying to exchange my week in Maui, that there was nothing available on the beach or on a lake in California. Yet I live near the beach in California and went to a local RCI affiliated resort to find out if they had units available, and they quite enthusiastically said they did and that we could even stay at a reduced rate if we were willing to attend a timeshare sales presentation. What?!?!? Needless to say, I am one of the many involved in a class action lawsuit against RCI and am allowing my membership to lapse.

I do not understate the case when I say they provide the worst customer service of ANY organization I have ever been associated with. EVERY time you call to make an exchange, they will aggressively try to take more of your money in fees by trying to extend your membership. Even after I explain how unhappy I am with them, they STILL try to get me to extend my membership for additional fees. It's almost comical, really, as if they have no ability to listen to their customers at all.

You may want to believe I am just a disgruntled RCI member trying to slander RCI, or that RCI may work for you in your individual circumstance. But this is the first time I have ever been unhappy enough with a company to complain about them on the internet. If you are able to plan your vacations a year in advance outside of holiday and school breaks, and you are able to look at a unit in advance to ensure the quality, you may have an "OK" experience with RCI. But there are so many better companies and options out there, why even bother with this bureaucratic, dieing dinosaur?