RCA - MP3 Player Review

I had an RCA Mp3 player, model M4204 for about 2 months before it stopped working. I never dropped the item, never got it wet, etc; I took really good care of it. Then it stopped turning on, so I tried charging it. THat didn't work. Then after it refused to take the update, the Mp3 quit charging at all. Eventually, my computer would not even recognize it at all. I contacted the Tech Support; two days after I was supposed to get my reply, I was given instructions on how to fix it. That didn't work. I was told that if I sent the product to them, with a check or money order for $70, they would send me a new one. However, I would also have to pay for the item to be shipped in a way that it would not be damaged. While looking for a new Mp3 online, I noticed that many reviews about all RCA products were complaints, and I did not see a single one reccommending the company, much less the product.