Qwest Reviews

I can't really speak to the actual quality of the DSL service. However, the customer service and bureaucracy is the worst I've ever encountered. — — I contacted a third-party web site about getting more information about Qwest DSL. They signed me up for installation rather than just more information (not Qwest's fault). — — Then the Qwest run-around started... — — I received mail from Qwest saying that I would be called to schedule installation. I figured I could just cancel when they called me. Instead, they sent me an install disk (no modem) and… read full review »

I have used Qwest for my cell phone for about 12 years now. The only reason I have stayed with them this long is that no one else can give me the family plan deal I have, it's cheap! However, calls frequently get dropped, my daughter can be in the middle of her school and be fine one minute and roaming the next or have no serice at all, depending on how many steps she takes. I agree our phones go on roaming more frequently than before and whenever you call customer service, they don't know how to help you or how to explain anything. I think when my latest contract is up, I'm looking for… read full review »

My husband and I recently changed our cell phone service to Qwest. We recieved great customer service when we purchased our new plan. The cost is managable. I wouldn't say it's "cheap", but it's definately not too expensive. We've had a few problems with dropped calls and the internet service provided to our phones is not always reliable. The text options on my particular phone (W385) are somewhat lacking. Overall, it hasn't been a bad phone. I don't know that I would recommend it, per se, but it is an ok phone if you don't mind dropped calls and tempermental internet service.… read full review »

I like all of the services they provide at one low price, such as text for 5 cents each to a max of $5 then free and e-mail service for a low price.  But it seems like my phone roams more and more these days, which can increase the price way too much and be very inconvenient.  Also, I forgot to pay my bill on time (by a week) and all of a sudden I couldn't use my phone.  They had just turned it off, they didn't even contact me to let me know.  It really sucked.   I don't know if other services do that or not, however. —… read full review »

I switched to Qwest after several problems with Cox. I was expecting the same level of horrible customer service and have been very pleasantly surprised at how well Qwest has treated me. They are calm, polite, and intelligent on the phone and courteous, knowledgable, and punctual when they come to the house. I have written to the company on several occasions telling them how nice it is to have wonderful service, no matter what the issue is. I haven't had any billing or service outage problems and the price is better than Cox… read full review »

I have had Qwest for 2 years and will continue with them.  Have never had a problem;  never experienced a dropped call;  never had to worry about too much static;  never had to worry about anything with them.  It has been a great relationship and I thank… read full review »

In all the years that I have had Qwest there never has been a problem. No dropped calls,customer service has been great and if you do have a problem it is taken care of fast.Like the idea of free long distance anytime and have not had to pay any roaming… read full review »

Qwest service is unreliable and very expensive for what you receive.  You have several dropped calls a day and the service is not… read full review »

ok… read full review »