We have used QL for a mortgage and a refinance and both times were a great experience. It is a very easy process and being able to do it all online and self-submit information made it a breeze.

ShaunAndJen

Kaukauna, WI

They charge upfront for an appraisal and refused to deliver the appraisal, then refused a refund.

LauraMeansWell

Arroyo Grande, CA

What is the correct term for an unethical sales tactic wherein 1) a website quotes you one set of terms, 2) the phone agent confirms those terms, and then 3) you are sent a document to sign which takes those terms and adds $6,000 in UNQUOTED FEES? I responded to the Rocket Mortgage campaign heard on NPR programs like Freakonomics and Planet Money. I'm 45 years old and about to be a 3rd time homeowner with an excellent mortgage payment history, a FICO score of 775+, an income over $60K and total debts under $10K. I'm quoted 3.9%, 0 points, and about $1,000 in total fees. A few days later I get the email confirming great news! You're preapproved! Won't you sign this pre-approval document to confirm your terms? So I glance at the summary of terms: 3.9% as agreed and... Uh oh. Over $7,000 in fees including TWO POINTS!! Feeling of trust [insert explosion emoji here]. Caveat emptor.

JustinC

Salt Lake City, UT

I recently refinanced my home with Quicken Loans and Jeffrey Kaltz. I could not have asked for a better transaction. Jeffrey was knowledgeable and effecient during the whole refi. My refinancing with Quicken Loans and Jeffrey was the easiest real estate transaction I have ever been involved in. I would recommend Jeffrey and would definitely use him again if the need arises.

sharonmkennedy

Columbia, TN

Quicken Loans lives up to their company name. The transaction went very smooth and without hassle. I am satisfied with the way they handled all the paper work.

stex

Houston, Texas

It was a very easy and thorough process.

AshleyLawson

Long Bottom Ohio

The 3 home loan and I am still impressed with the ease and professional guidance provided by Quicken. The loan rate is competitive and the service is painless. I even got a discount in closing cost as this was my 3rd Quicken loan.

EdBuchert3rd

Denham Springs, La

The people I worked with are very good and provides easyT instructions to accomplish whatever needed to close the in less than a month.

AngeloA

Cypress, TX

I've used this product to to attain a VA loan for the home I already live in, Thank you QL

QL

Burnham Illinois

Quicken Loans was great to work with. Their website was easy and their agents were always there to answer any questions I had via chat, email, or phone. The loan process was so simple and quick. Fantastic experience.

Coffegal

Portland, Oregon