I dealt with no less than14 different people until I screamed that I wanted only one person to contact me. (I still had phone calls from others even then, but they told me Mr. X asked them to call - I guess he figured that wasn't someone else). I am one day away from closing and have had at least 35 phone calls between us, mostly calls asking for paperwork I had already sent them (up to 6 times for the same item). I honestly don't think we will settle tomorrow because I found about 12 errors in the closing paperwork, including an increase in the points I have to pay even though I have a locked in rate. The amounts for pay-off of the old mortgages (I have 2) are wrong because they got them over a month ago and I've made another payment. Someone filled out the loan application I'm to sign with overinflated values. My home worth $200000 is down as worth $400000 altho I gave them the correct price. One of those 14 people filled it out. The closing statement will require me to pay $1000 more than the amount quoted in the Fair Value statement.
I have found their whole process unprofessional, amateurish, and employee focused. I think their view of the customer is someone there to do things for them who has no other life. After going through this process many times - about 11 or 12, I can honestly say this company made a relatively simple process into a completely frustrating, time consuming ordeal.