reviewer
SadSack
Dover, DE

Stay away from them - no mortgage is worth the aggreviation you'

1 star rating

practical

MAR
12
2009

I dealt with no less than14 different people until I screamed that I wanted only one person to contact me. (I still had phone calls from others even then, but they told me Mr. X asked them to call - I guess he figured that wasn't someone else).  I am one day away from closing and have had at least 35 phone calls between us, mostly calls asking for paperwork I had already sent them (up to 6 times for the same item).  I honestly don't think we will settle tomorrow because I found about 12 errors in the closing paperwork, including an increase in the points I have to pay even though I have a locked in rate.  The amounts for pay-off of the old mortgages (I have 2) are wrong because they got them over a month ago and I've made another payment.    Someone filled out the loan application I'm to sign with overinflated values.  My home worth $200000 is down as worth $400000 altho I gave them the correct price.  One of those 14 people filled it out.  The closing statement will require me to pay $1000 more than the amount quoted in the Fair Value statement. 

 I have found their whole process unprofessional, amateurish, and employee focused.  I think their view of the customer is someone there to do things for them who has no other life.  After going through this process many times - about 11 or 12, I can honestly say this company made a relatively simple process into a completely frustrating, time consuming ordeal.



I_thumb_down Quicken Loans is not recommended by SadSack

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I_comment_shdw24 Comments about SadSack’s Review

 


Kelly-QuickenLoans wrote on Jul 30, 2009 at 2:13PM

Hi,
I read your review and I want to let you know that the experience you had with Quicken loans was not a normal one. This is not common practice for us and we would like to get in contact to discuss this. Please email me at Kelly@quickenloans.com, or call at (800)-863-4332. Thank you and we look forward to hearing you.