reviewer
dsyoung
Tulia, TX

Our mortgage refinance turned out great.

5 star rating

on a strict budget
Pros

    efficient, Professional, Great Customer Service, OUSTANDING SERVICE, Very professional, Piece of cake!!!!, Friendly, pleasant, Patient, Amazing, responsive loan officer, Helpful, friendly and positive, All staff had good phone skills, Expedient and no nonsense, Closed loan at home!, Most of process done online, Honest, Great communication and very courteous, Best deal., Fantastic, Highly recommend, from start to finish!, outstanding, Caring, I trust Quicken loans, Smooth, Very efficient process., Web-Based Documents, quick process, Knowledgeable, QUICK, Committed, Positive experience., Total pros!!, We closed on time, Competant and trustworthy, Courteous, Exceptional Service, Fantastic people!, Excellent loan expert, world-class customer service!, clear and simple process, friendly and trying their best, Fast and painless!!, Fast, Knowledgable, Great Mortgage Broker, Customer oriented., Quality service, Great Client Care Speacialist!, Thorough, Personable and helpful staff, Super-Easy!!!!, good attitudes, unbeatable all around, good, Amazing customer service

Cons
    none

NOV
5
2009

When we decided to refinance our home, we went online and registered.  Quicken Loans were the first company to call us.  They called the next day.  Brandon Lubick was very nice and explained everything to us.  My husband is a truck driver so he sometimes had to make two calls.  He was very patient and answered all our questions.  He always answered his phone or called right back if we left a message.  I was surprised he worked so much.  His friendly tone made this a good time instead of being nervous about it.  Quicken handled our loan very fast and the notary who came directly to our home for us to sign the papers was also very knowledgeable and friendly.  When he didn't understand something, he called to make sure there were no mistakes.  Brandon locked our loan rate in very quickly.  We had a good experience with Quicken Loans and will tell anyone to use them! 



I_thumb_up Quicken Loans is recommended by dsyoung

D
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