Quicken Loans Review

Our banker was Rannie Bawab and this was the second time we re-financed with his help. As with the first re-fi, he was excellent and helped us through the loan approval process with consideration for our schedule needs. Unfortunately, after he handed us off to the "closing team," things got more difficult. We had asked for a closing on Oct 1, which he had arranged for, but the closing team said it would cause problems. They shipped our closing paperwork "overnight" for our review and it arrived the day after closing. In fairness to them, "overnight" to this area of Texas is not overnight, but I tried to explain this, to no avail. When we went to closing, we were told that we could use a blank check for an electronic funds transfer of the equity. Of course, we didn't have a check. Who carries check books anymore unless they know they need it? The paperwork was done incorrectly, with one of our names entered twice on every document. The notary called someone at Quicken and was told that we could just line out and initial the extra name, which we did. This turned out to be incorrect (something we all thought to be the case) and, one month later (on a Friday), we get a package by UPS informing us that we had to redo the Deed of Trust with a notary and get it back to Quicken on Monday. We don't have a notary on speed-dial, so this caused un-necessary heartache until we called Quicken and got them to send a notary to us, who took care of everything. This was the same notary as earlier and she deserves a special award for patience and customer service.

I did talk to Rannie at some length after this experience and received his assurance that they would fix this for the future, so I can't totally discount Quicken as a loan source, but I will be very careful next time to make sure they do their job right before I sign anything.